Terms & Conditions

By placing a booking with the Bedford Hotel, you and your party agree to the following terms and conditions as set out. During your stay, you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us, the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, curtailment and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities; any third-party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed.  All deposits are non-refundable.

Payments can be made online / over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check in and check-out by the times stated below;

• Check-in from 3.00pm on day of arrival.  Please let us know of any late arrivals
• Check-out by 10:30am on day of departure

Cancellation, Deposits, Non-Arrival Conditions

(please take time read our statement at the bottom of this page)

Guest who need to cancel a booking should contact us as soon as possible. All deposits are non-refundable.

Further charges up to the full cost of your stay may be due, irrespective of the reason(s) / cause.

It is HIGHLY recommended that guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

WiFi and Internet Access

Where WiFi Internet access is provided, guests agree to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use, such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products on the premises, including but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not permitted in accordance with the Health Act 2006.

Pets & Service Dogs

We do not accept pets throughout the accommodation, except for well-groomed service dogs with their own bedding.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

GDPR

You may have heard about the new General Data Protection Regulation (“GDPR”), that comes into effect May 25, 2018.
This affects how we use and store your information.  In line with new legislation, we confirm the following:
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All personal details are kept secure and can only be accessed by authorised members of staff.

Information is collected and used for your enquiries, hotel reservations and stays with us, and to notify you of any relevant changes.  This information may also be used to provide you with details of our services and promotions.

• We will never disclose your information to any third party, unless required to do so by law.
• You can unsubscribe from our emails now, or at any time in the future.
• You can request a copy of any information we hold about you at any time.
• You can ask us to remove your details at any time.

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

The importance of your reservation to us:

Our hotel is a business just like any other business and our aim is to provide a fabulous experience to all our customers.

In order to provide our services, it is essential for us to make a profit from the accommodation, food, drinks, functions etc. that our customers consume.

This profit enables us to ensure that our staff are adequately paid for the work that they do.  They are often reliant on the hotel for their income and are employed on the understanding that we do our utmost to protect that premise.

In our particular business, any profit available after staff considerations is reinvested back into the hotel and is used to upgrade and improve our guests’ comfort and amenities.

From the moment a reservation is made with us, whether it be for a meal, function space or hotel accommodation, that particular “item” is then “off sale” until the date of use.

This means that no other reservations can be made for this “item” for the entire period in between.

During this period, there may have been numerous opportunities to re-sell this “item”, were it available.

However, we are bound by our commitment to you to hold that “item”.

Should cancellation occur at any time during this period, there is a likelihood that this “item” will subsequently remain unsold until the period of expiry.

If left unchecked, the result of this loss is that the business is then placed in the difficult position of being unable to adequately fulfil its obligations to staff and future advancements of the business are placed in doubt.

Holiday insurance:

Foreign holiday insurance is seen as a must-have but did you know; accommodation providers in the U.K. are businesses, just like they are abroad, and they have the same overheads and operate in much the same way.  Therefore, they (and you) require the same protection in the event of cancellation/curtailment.

Travel within the U.K. is no different from travelling abroad, albeit without the hassle of airports/ferries etc.

Any and all reservations made are important to us. Not only for the reasons above, but to continue to be in the unique position to provide our particular type of comfort and service.

Our plan is a simple one, to provide an environment where our staff, many of which have been with us for many years, are content, respected and well treated in their workplace. This, in turn, is reflected in their / our demeanour and is, by default, passed on to our customers and ensures they return, time after time.